'Begin Exam' button is unresponsive
  • 22 Jun 2021
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 'Begin Exam' button is unresponsive

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Article Summary

This issue is caused by: Poor internet connection or did not click on "Launch LockDown Browser"

To solve this issue, please follow the below steps:

  1. Try to attempt the exam again through clicking on “Launch LockDown Browser”. If the issue persists, it may help to use a different internet connection.
  2. Restart the modem/router to help establish the best possible internet signal.
  3. Close all bandwidth-intensive apps that might be running on the network. This includes applications to watch online videos/movies (i.e. YouTube, Netflix, etc.), online applications for voice/video calls (i.e. Zoom, Skype, BOTIM, etc.), or applications to download large files (i.e. Torrent).
  4. Use a hard-wired Ethernet connection, if possible.
  5. If a hard-wired connection is not possible, be as close to the router or access point as possible.
  6. Restart the computer, and after it restarts shut down all other programs running on the computer.

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