This issue is caused by: Poor internet connection or did not click on "Launch LockDown Browser"
To solve this issue, please follow the below steps:
- Try to attempt the exam again through clicking on “Launch LockDown Browser”. If the issue persists, it may help to use a different internet connection.
- Restart the modem/router to help establish the best possible internet signal.
- Close all bandwidth-intensive apps that might be running on the network. This includes applications to watch online videos/movies (i.e. YouTube, Netflix, etc.), online applications for voice/video calls (i.e. Zoom, Skype, BOTIM, etc.), or applications to download large files (i.e. Torrent).
- Use a hard-wired Ethernet connection, if possible.
- If a hard-wired connection is not possible, be as close to the router or access point as possible.
- Restart the computer, and after it restarts shut down all other programs running on the computer.