Online Exams Common Issues

This issue is caused by: Reloding the page during the exam, or poor internet connection. To help minimize the issue, please follow the below steps: . Make sure you have met the minimum technology requirements, followed the details in t...

This issue is caused by: Old version of LockDown Browser To solve this issue, please update the LockDown Browser by following the below steps: Windows Users Start Respondus LockDown Browser, select the “ i ” button from the toolbar, and then ...

This issue is caused by: Files and folders privacy settings on MAC When using certain applications on your Mac, such as LockDown Browser or Examplify, you might encounter an error stating that the application requires permission to access ...

This issue is caused by: Required Parameter (CIMD) error message, internet disconnection, clicking on unallowed external links, etc. To solve this issue, please follow the below steps: Force quit the LockDown Browser and Google Chrome. If this ...

This issue is caused by: poor internet connection or an extra monitor . If your computer or network maybe blocking the access. The best thing to do here is to: Disable the firewall by clicking on the Windows key, search for “firewall & netwo...

This issue is caused by: the course is a copy of another course, and the instructor has not yet opened the LockDown Browser Dashboard for the copy, or because of entering the exam through the "Upcoming events" section, or because of internet connec...

This issue is caused by: disconnected internet during the exam. To solve this issue, please follow the below steps: Click and hold the power button of your device for about five seconds to shut it down and then turn it on again. And after the c...

This issue is caused by: incorrect computer time and/or time zone. To solve this issue, please check the below articles: For Windows 10, please click here . For MacOS, please click here .

This issue is caused by: Slow/interrupted/disconnected internet connection, or  a p roblem with the Moodle server. You can ignore this warning alert and continue attempting the online quiz normally. However, please make sure you submit...