"Unexpected error. Contact your administrator."

This issue is caused by: Reloding the page during the exam, or poor internet connection.

To help minimize the issue, please follow the below steps:.

1. Make sure you have met the minimum technology requirements, followed the details in this article, and completed a successful Mock Exam previously during this semester.
2. Restart the modem/router to help establish the best possible internet signal.
3. Close all bandwidth-intensive apps that might be running on the network. This includes applications to watch online videos/movies (i.e. YouTube, Netflix, etc.), online applications for voice/video calls (i.e. Zoom, Skype, BOTIM, etc.), or applications to download large files (i.e. Torrent). 
4. Use a hard-wired Ethernet connection, if possible.
5. If a hard-wired connection is not possible, be as close to the router or access point as possible. 
6. Restart the computer, and after it restarts shut down all other programs running on the computer.
7. Try to attempt the exam again by clicking on “Launch LockDown Browser”. If the issue persists, it may help to use a different internet connection.