---
title: "Spinning wheel during camera check"
slug: "spinning-wheel-during-camera-check"
tags: ["Student", "LockDown", "Exam", "Technical Issue", "Problem"]
updated: 2021-06-22T09:51:20Z
published: 2021-06-22T09:51:21Z
canonical: "it.ajman.ac.ae/spinning-wheel-during-camera-check"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://it.ajman.ac.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Spinning wheel during camera check

This issue is caused by: **Another program, background process, or privacy setting is preventing LockDown Browser from activating the camera.**

## Windows Users

Check whether you've enabled the correct privacy settings for your camera and microphone by following the below steps:

1. On the keyboard, click on the **Windows** **key**.
2. Search for **Camera Privacy Settings**.
3. Scroll to "Allow desktop apps to access your camera" and make sure **"on" is selected**. LockDown Browser should also appear in the list below.
4. **For Lenovo devices**: Repeat the above process for your "Microphone Privacy Settings."

Then, you have to disable any anti-virus or firewall on your device that may be using your Camera, by searching for the application in your device and turning it off.

## Mac Users

Grant LockDown Browser permission to access your camera and microphone by following the below steps:

1. Go to: System Preferences > Security and Privacy > Privacy
2. Click the **lock icon** in the lower left, then enter your admin password.
3. Click on **Camera** in the left-hand menu and then click the **check box** **next to LockDown Browser.**
4. Perform this same action for your microphone

For more details please check [this](https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/570/0/spinning-wheel-during-webcam-check) article.