List of Registration Errors

Error Message

Explanation and Required Action

You Don’t Qualify to register this section according to your earned hours

The student can’t register this course as student still didn’t finish all the required hours (Student year is different than the section required year)

Class Restrictions

The student's year level is restricting him/her from registering in this CRN. For example, he/she is in the second year and the course is considered for third year according to the study plan, and then the system will not allow him/her to registering the course. 

If this is incorrect, the Dean of the College concerned should contact registration to revise the study plan and set the correct setup.

CRN xxxxx couldn’t be added the required number of courses/credits for the related area has been exceeded

The student has reached the maximum required hour for this specific area or basket

Level Restrictions

The CRN is not for the student's level. For example, the student is in "Under Graduate level “program, while the CRN is restricted for the Graduate level programs, then the system will not allow him/her from registering the course. 

If this is incorrect, please contact the Class Schedule Coordinator to check the section and set the correct level for the CRN.

Degree Restrictions

The CRN is not for the student's degree. For example, the student is in Business Administration College and his/her program is under degree Bachelor of Business Admin, while the CRN is restricted for students in Bachelor of Education Degree, then the system will not allow him/her to register the course. If this is incorrect, please contact the Class Schedule Coordinator to check the CRN and set the correct degree for the CRN.

Program Restrictions

The CRN is not for the student's program. For example, the student in program "Electrical Engineering" while the CRN is restricted for "Biomedical Engineering" program, then the system will not allow him/her from registering the course.

If this is incorrect, please contact the Class Schedule Coordinator to check the CRN and set the correct program settings for the CRN.

College Restrictions

The CRN is not for the student's college, or it is restricted for specific colleges. For example, the student in college "Dentistry" while the CRN is restricted for "Law" College, then the system will not allow him/her from registering the course.

If this is incorrect, please contact the Class Schedule Coordinator to check the CRN and set the correct college settings for the CRN.

Student Attribute Restrictions

The student is trying to register in CRN restricted for the other gender. For example, the student is male and the CRN is restricted to the Female students.

If this is incorrect, please contact the Class Scheduling Coordinator to check the CRN settings. 

Course section requires other citizenship

The student is trying to register in CRN restricted for specific language while he/she should take it in the other language according to his/her nationality. For example, student is trying to register IT Fundamental in Arabic and his/her nationality is British or Iranian, while CRN is restricted to the native speakers of Arabic.

If the student’s nationality is incorrect, he/she should contact the Registration Office, but if the settings of the CRN is incorrect and it should be for non-Arab speakers, please contact the Class Schedule Coordinator

Field of Study Restrictions

Student's major/minor is restricting him/her to register in this CRN. 

If this is incorrect, please contact the Class Schedule Coordinator to check the CRN and set the correct study field for the CRN.

Linked Course Required (Lecture)

Student needs to register the lecture section

Linked Course Required (tutorial)

Student needs to register the tutorial section

Linked Course Required (Practical)

Student needs to register the practical section

Prerequisite and test Score Error

Student must finish the prerequisites for this course.

If the student has already completed the prerequisite, please contact the Office of Registration.

Maximum Hours Exceeded

Go to the Office of Registration to update the data

There are no projected courses available for the student

Please contact the Office of Registration to update the courses list available for the student. 

Limited courses, one or two courses listed only.

Administration staff are reviewing your registration record at this time please try again later

One of the registration staff are reviewing the student record. Please wait for 5 to 10 minutes until they update the student data, then try again. If the student still has the same message, please contact Office of Registration.

Course section related to other gender/citizenship

The student is trying to register in CRN offered for the other gender. i.e. If the student is male that means that the student is trying to register in a female section and vice-versa - (to check this attribute the student will see near the section either M = Male or F = female letter).

Registration hours cannot be less than the required minimum hours

If the required minimum hours for the student is 9 hours and already registered is 9 hours, he/she cannot drop any course until he/she register another course. Therefore, first select another course, and then change the status of the course the student wants to drop to web drop.

Time Conflict with CRN

There is clash in the schedule with the selected section. Please select another section

When clicking on view section and it does not show anything

This course section is inactive the student cannot register it. Please contact the Class Schedule Coordinator.

The student can't see any of his major courses 

The offered courses for the student’s college is being updated. Please wait for 15 minutes, if you still cannot see the courses, contact the Office of Registration

The Student can't see some of his/her major courses

Check the following:

• The courses are offered in the current term, and available in the student study plan with same course code.
• The student completed all the prerequisites of the courses.

You cannot see offered course(s) in your major.

The student might have completed this/these course/s in the previous terms. In case the student would like to repeat a course, he/she has to apply for Registration Exception Request to repeat taken course, using the ORS system, and one it is approved, the student will receive email notifications, and then he/she will be able to see the course.

You cannot register courses by yourself

If the student has Academic standing- Warning.  The student has to contact the Warning Advisor in the student college to process his/her registration.

Person is not a student

The student has a hold condition, due to warning, Financial, or Registration Hold. If he/she has Academic Warning, he/she has to contact the Warning Advisor in his/her college.

If the student does not have warning, please contact Office of Registration to confirm that he/she does not have any other hold condition.

Not showing web drop selection 

The Student has warning and must repeat this course therefore; he/she cannot drop this course by him/herself, please contact the Warning Advisor in the student college.

Student Status Prevent Registration

Please contact Office of Registration to review the student status and update it. If he/she has due amount, please contact Office of Finance, if he/she has Academic Warning, please contact the student College Warning Advisor to process the student registration, otherwise, please contact Office of Registration to verify the Hold condition under the student record.

When student is trying to go to the projection and he sees this message: “You have holds which prevent registration”

The student has hold condition, either Financial or Registration Hold.

The student should contact the concerned office to provide the necessary information to open registration.

you are not eligible to register even though the student did pay the 4000 dhs

Please Contact registration to assign the study plan and program for the student.

Other Technical Error Messages

Authentication Error

Try closing the browser and clear the cache from the browser before trying again

Error 500 internal server error

Clear the browser cache. If the issue is not resolved, please contact the Office of IT, either send email to helpdesk@ajman.ac.ae, ask one of IT support in Computer labs, or come to the Office of IT in J2 building, Block A, ground floor.

Invalid Student Password

If the student is newly admitted in and holding an account of 2018, he/she needs 2 hours to be activated on Banner system. If the issue is not solved, please contact the Office of IT, either send email to helpdesk@ajman.ac.ae, ask one of IT support in Computer labs, or come to the Office of IT in J2 

mysis.ajman.ac.ae error: 

Your account has been disabled

The student user account for Banner access is disabled. Please contact helpdesk@ajman.ac.ae to reactivate the student account.

Error in signing in to banner "Authentication Error"

Please send email to helpdesk@ajman.ac.ae with User ID, screenshot of the error message