---
title: "Unable to launch lockdown browser"
slug: "unable-to-launch-lockdown-browser"
tags: ["Student", "LockDown", "Exam", "Technical Issue", "Problem"]
updated: 2025-02-25T07:21:39Z
published: 2025-02-25T07:21:39Z
canonical: "it.ajman.ac.ae/unable-to-launch-lockdown-browser"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://it.ajman.ac.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to launch lockdown browser

This issue is caused by: **Old version of LockDown Browser**

To solve this issue, please update the LockDown Browser by following the below steps:

## Windows Users

Start Respondus LockDown Browser, select the “**i**” button from the toolbar, and then click on **Check for Newer Version**. The version will be displayed and you will be able to download a newer version if one is available.

Also, make sure to disable the firewall by clicking on the **Windows key**, search for **Firewall & network protection**, click on any active firewalls and **turn it off**.

Additionally, please disable the anti-virus by locating its icon in the notification area on the taskbar, right-click the icon and choose the option to disable or exit the program.

## Mac Users

Start Respondus LockDown Browser, click on **About in** the toolbar, and then click on **Check for Update**. The version will be displayed and you will be able to download a newer version if one is available.