---
title: "\"Unexpected error. Contact your administrator.\""
slug: "unexpected-error-contact-your-administrator"
tags: ["Student", "LockDown", "Exam", "Technical Issue", "Problem"]
updated: 2025-02-25T07:20:53Z
published: 2025-02-25T07:20:53Z
canonical: "it.ajman.ac.ae/unexpected-error-contact-your-administrator"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://it.ajman.ac.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# "Unexpected error. Contact your administrator."

This issue is caused by: **Reloding the page during the exam, or poor internet connection.** To help minimize the issue, please follow the below steps:**.**

1. Make sure you have met the minimum technology requirements, followed the details in this article, and completed a successful Mock Exam previously during this semester.
2. Restart the computer, and after it restarts shut down all other programs running on the computer.
3. Try to attempt the exam again by clicking on “Launch LockDown Browser”. If the issue persists, contact the IT helpdesk.