---
title: "Using Alerts"
slug: "using-alerts"
updated: 2025-11-05T12:41:47Z
published: 2025-11-11T10:52:52Z
canonical: "it.ajman.ac.ae/using-alerts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://it.ajman.ac.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Alerts

Alerts provide real-time notifications for items that need your attention. They help you stay on top of important items. Alerts are created automatically by the system, ssers do not manually create alerts; instead, the system triggers them when certain actions or deadlines occur. This ensures that advisors are notified in a timely manner and can take the appropriate action.

### Accessing Alerts

You can view and manage alerts in two main areas within CRM Advise: **Dashboard:** When you open CRM Advise, the Dashboard shows key advising information, including recent activities and alerts. ![image.png](https://cdn.document360.io/7a3c00d9-daf1-4451-a1a0-1e6ab8f34fa6/Images/Documentation/image-8D15RQYC.png)

**Alerts Section:** From the left menu, go to **My Work → Alerts** to view all active and resolved alerts. ![image.png](https://cdn.document360.io/7a3c00d9-daf1-4451-a1a0-1e6ab8f34fa6/Images/Documentation/image-ZXUBRVAJ.png)

### Alert Types

Alerts in CRM Advise can be automatically generated by the system or manually created by users, depending on configuration and permissions.

1. **System-Generated Alerts:** Most alerts are created automatically when certain conditions are met, such as:

- A task becomes due or overdue.  

Example: A follow-up task reaches its deadline and has not been completed.
- A case requires follow-up or has been inactive for a period.  

Example: A case has had no updates for a number of days, depending on configuration.
- A high-severity indicator is added to a student.  

Example: An academic or behavioral concern is marked as “High Severity.”

Depending on system settings, alerts may also appear when:

- A new case or indicator is assigned to you
- A task is assigned by another advisor or staff member
- Automated workflows detect a condition requiring follow-up

**2. Manually Creating an Alert** You can manually create an alert by following the steps below:

1. Go to the **My Activities panel** (on the dashboard).
2. Click the “+” (plus) icon in the top-right corner. From the dropdown menu, select **Alert**. ![image.png](https://cdn.document360.io/7a3c00d9-daf1-4451-a1a0-1e6ab8f34fa6/Images/Documentation/image-A9UI26ZI.png)
3. In the new window, **fill in** the alert details, such as: ![image.png](https://cdn.document360.io/7a3c00d9-daf1-4451-a1a0-1e6ab8f34fa6/Images/Documentation/image-Z7XKKGX2.png)

- **Subject:** Enter a brief title describing the purpose of the alert (e.g., Low Attendance Notification or Student Progress Concern).
- **Message:** Provide a detailed description of the issue or information related to the alert. This can include background context, required actions, or relevant notes.
- **Regarding:** ?
- **Severity:** Select the appropriate urgency level for the alert (e.g., Low, Medium, High).
- **Category:** Choose a suitable category such as Academic, Behavioral, or General to classify the alert type.
- **Source:** Identify the origin of the alert — for example, Advisor Reported, System Generated, or Faculty Notified.
- **Owner:** It is usually filled automatically with your name, but can be reassigned if needed.

1. Click **Save & Close**, or **Save & New** to create new alert.  

![image.png](https://cdn.document360.io/7a3c00d9-daf1-4451-a1a0-1e6ab8f34fa6/Images/Documentation/image-QADI65VH.png)

The alert will now appear in both Alerts list.